Dynamic Electric will send your warranty registration information directly to Generac on your behalf when we complete our final start-up visit. You will receive a confirmation email directly from Generac. No action is needed on your part.
Do you service gasoline powered generators?
We do not service gas powered portable generators. You should contact a small engine repair shop to work on these. We can however help install a transfer switch to connect your portable generator to your home.
Do you offer financing?
At this time Dynamic Electric does not offer financing. We have partnered with several providers like GreenSky over the years but found that the finance programs were not being utilized or did not offer rates and payments plans that worked for our customers.
In general, many customers can find competitive rates and financing options through other sources. Many credit unions and banks offer both secured and unsecured loans for home improvements.
What does a generator service plan cost?
Air cooled Generac Models:
Annual service Plan: $279/yr. (+tax)
Semi-annual Service Plan: $399/yr. (+tax)
Liquid cooled Generac Models:
Annual service Plan: $479/yr. (+tax)
Semi-annual Service Plan: $699/yr. (+tax)
What's included in the Annual Generator Maintenance?
At a minimum your generator should be serviced every year. This ensures that your generator is ready to perform in the event of a power loss.
Annual Maintenance Includes:
Change Oil & Filter
Change Air Filter
Change Spark Plug
Change Coolant (if applicable)
Battery Test for correct voltage and charge
Frequency Test
Fuel Pressure Test
Load Transfer Test of System
Visual Check of exterior for leaks, rust, location suitability & clearances etc.
Visual Inspection of fuel lines & connections for wear
Visual Inspection of AC/DC electrical connections
Check for any additional maintenance issues or service recommendations.
How much does installation of a Level 2 EV charger cost?
Wall mount installation generally runs from $600-$750 for most simple installs plus the charger cost itself. This depends on the availability of existing power to your garage or charging area and the required amperage needed for the charger. Longer distances, pedestal mounts, digging or trenching and panel upgrades may impact this cost so the best solution is to request a free estimate of your specific needs prior to installation.
Does DynamIc Electric offer a warranty on their work?
Yes!
Customer satisfaction is important to us, we want you to be happy with our work and continue calling us for any future needs. We attempt to perform all work correctly and efficiently the first time around but everyone is human and occasionally we need to come back to make things right. As a company, we are committed to correcting any mistakes we make and ensuring that our work will serve you well for years to come.
We have a limited one year warranty on all materials and equipment we install as well as a 5 year warranty against any defects in our workmanship.
What precautions is Dynamic Electric taking against Covid-19? (December 2020)
Like the rest of us, Dynamic Electric is working hard to monitor the changes brought on by the Covid-19 virus and do our part to practice social distancing and safe work habits. We have remained open this year so we can provide needed electrical services as well as protect the livelihoods of our employees. We have the following company-wide procedures and practices to protect our customers, employees, neighbors and fellow business owners.
Office & dispatch staff are working from home.
All company meetings are being held virtually or outdoors.
Our trucks & technicians are working from home except when dispatched rather than coming back and forth to the office.
We have instated a minimal contact policy for our technicians that includes:
Maintaining 6 feet of distance - No handshaking or other casual contact, we will wave hello when we arrive and leave.
Mask usage for all visits inside the home or where social distancing is not possible.
All payments will be made remotely, we will email an invoice and customers may make payments online or via check to our office.
Estimates and work orders should be approved verbally or online, technicians may call you to discuss options rather than discussing these in person.
And of course, we are all washing our hands before and after every single visit!
We are asking for your help as well, if you or any members of your household are ill or you have a reason to believe they may have been exposed to the Covid-19 virus, please contact our office and reschedule your appointment.
This has been a challenging year. Currently social–distancing & mask wearing are the best tools that we have to prevent the spread of the Covid-19 virus and we are committed to doing our part to keep everyone safe. If you have any questions or concerns please don’t hesitate to get in touch.
(Waving goodbye!)
Sincerely,
The Entire Dynamic Electric Team
Does generator service history impact my warranty from the manufacturer?
In general, your warranty can be impacted if your generator shows signs of neglect, misuse or improper maintenance. Clear service records can prevent many disputes about coverage.
Can I service my generator myself?
You can, but we find that many homeowners forget to perform service on a regular basis or are not qualified to identify all potential issues.
How often will my generator need service?
At a minimum your generator should be serviced every year. This ensures that your generator is ready to perform in the event of a power loss.
If you use your generator on a regular basis or live in an area that experiences more frequent outages, consider the semi-annual service plan for the best preventative maintenance.
Do I still need power strips if I install a Home Surge Protector?
Once you have installed a Home Surge Protector, your power strips become redundant. Some customer may choose to keep these for the convenience of turning off a group of lights or for offering battery back-up while a computer shuts down but many of these tasks are now handled via Smart Home features or no longer needed. A Whole Home Surge Protector replaces all of these devices with much more effective protection against power surges.
What about Point of Use Surge Protection?
We all have seen or used a power strip that has a "surge protector" built into it for certain appliances or electrical equipment. Some of these may include a battery back-up function allowing computers to automatically turn off when the power is out without losing valuable information. These are designed to protect against small surges only for the devices plugged into the strip or unit itself. These are a great option for items like computers but as more and more devices have circuit boards or other software built in, it becomes hard to install point of use devices.
Note: Point of Use Surge Protection devices become less effective over time. In reality, your 10 year old power strip may have outlived it's useful life for surge protection.
What is the warranty or coverage offered by a Whole Home Surge Protector?
In this case, not all surge protectors as created equal. Be sure to read the warranty and coverage information carefully as it varies quite a bit model from model.
We recommend Intermatic & Eaton brands specifically for both the quality of the equipment being installed as well as the warranty from the manufacturer. They both offer up to generous coverage in the event of a surge as well as offer a long warranty on the equipment itself.
We specifically like these two models for residential use:
EATON Ultimate Surge Protection ( CHSPT2ULTRA ):
Great low cost solution for residential needs. Limited lifetime warranty on equipment and $75,000 coverage for connected devices. Must be replaced after a surge event.
Intermatic Smart Guard Whole Home Surge Protector (IG2240-IMSK):
Intermatic is backed by a great warranty & quality equipment, & solid customer service. There is a 10 year product warranty and coverage for up to $50,000 on connected equipment. Modules can be replaced after a surge.
Why isn't my grounding rod enough?
We often see homes that meet modern grounding standards still lose thousands of dollars of electrical equipment and appliances to surges from indirect lightning strikes and power company line surges.
Home built before 2008 commonly have a single ground rod, new building codes require at least 2 ground rods to offer extra redundancy & protection to this home system but this still only limits the voltage and provide a way to send it safely into the earth.
The electrical industry agrees that the best protected home is one with a good grounding system, and good surge protection working together.
Does my homeowners policy cover power surges?
The answer here is maybe, in general most homeowners policies cover surges and damage caused directly by lightening but this may only apply to a direct or obvious strike. Coverage can vary for surges caused by less direct factors or may not be covered at all. It's best to check your specific coverage with your insurance company.
Can I install Home Surge Protection myself?
No, because installing a whole home surge protection involves accessing your main electrical panel, it should be done by a licensed electrician.
Which Home Surge Protector should I buy?
There are a wide variety of options available both at home improvement stores and online for home surge protection and in a wide variety of price ranges. The best kind will clearly list their interrupting rating, have an indicator light to let you know that they are still working and have not been blown by a direct strike, and have a good manufacturer warranty. Quality manufacturers provide a warranty covering all the in home devices and appliances that could be damaged by a surge or indirect strike.
We specifically recommend and frequently install the following 2 units, the Eaton unit is a bit moe affordable but the Intermatic offers the ability to replace modules in the event of a surge event by yourself, both are quality products.
EATON Ultimate Surge Protection ( CHSPT2ULTRA ):
Great low cost solution for residential needs. Limited lifetime warranty on equipment and $75,000 coverage for connected devices. Must be replaced after a surge event.
Intermatic Smart Guard Whole Home Surge Protector (IG2240-IMSK):
This unit comes with both a protection status light for easy checking and replaceable modules (can be done by homeowner) to reset the unit after a surge event.
Intermatic is backed by a great warranty & quality equipment, & solid customer service. There is a 10 year product warranty and coverage for up to $50,000 on connected equipment.
What does Whole Home Surge Protection cost?
Given the cost of losing a single major appliance or piece of equipment, whole home surge protection is remarkably affordable. It is one of the most common upgrades we suggest to residential customers.
Depending on the model selected and installation requirements of your home a home surge protector costs roughly $425-$700 depending on your home’s needs and existing electrical situation.
Bear in mind; you will need a minimum of two empty breaker slots available in your panel box and room to locate the surge protector immediately beside your electrical panel (rarely a problem). Additionally, if you home was built before 2008, you may need to upgrade your grounding system to include 2 ground rods as this is required by building code now. These items may increase the cost of installing Home Surge Protection on a case by case basis but it is still minor to the cost of replacing a major appliance or electronic device.
How do I select the correct charger for my vehicle?
Check with you vehicle manufacturer first, they can be a great resource for available chargers that are specifically compatible with your car.
Do your research on the internet and double check for compatibility and brand reputation.
Clipper Creek has a great on their website, simply enter the vehicle make and model and the site will display all the compatible equipment available.